Dein erstes Forum » Wholesale NHL Hockey Jerseys

My company conducts surveys on behalf of customers Justin Braun Jersey Youth , but personally and professionally, I think they suck!

Dont get me wrong. Wanting to get your customers?opinions is a good thing.

I just dont think surveys get at peoples opinions efficiently or effectively, and there are better means at our disposal.

For example, last night at the checkout counter at the supermarket I picked up a survey. It has a listing of eleven items, ranging from the speed and accuracy of the checkout to the freshness and selection of meat and fish. Plus, there are spaces Brian Elliott Jersey Youth , tiny lines at that, for recording comments and suggestions.

Its a lot to cram onto a 4 by 7 pre-stamped card.

Anyway, here are just five of my concerns about a survey of this type:

(1) Only a fraction of shoppers will see it in its plastic bin, pick it up, and take it with them. So, the response wont be representative of shoppers at large James Van Riemsdyk Jersey Youth , because many just wont see it or know what it is. One card should be placed in the hand of every shopper, or in her shopping bag.

(2) By asking that the form be mailed back, the company is precluding people from noting their reactions just as theyre occurring. They will be in an altered frame of mind when they get home, or a day or two or even a week later when they fill it out. Lots of other variables will intrude into their thinking, making their responses suspect. If the company wants genuine responses, they should provide pens at the checkout counter Scott Laughton Jersey Youth , so cards can be filled in right away. But, if they offer pens, people will take them! So, faced with a choice between investing in pens, and getting less fresh and valid replies, the company is choosing to save money on pens.

(3) There is no control on how many forms a given shopper can take and fill-out. If you have real heartburn with a clerk Tyler Pitlick Jersey Youth , you can flame them by sending back ten scorching cards. Or, you can put halos over your friends?heads, if you wish. In other words, there is no control against stuffing the ballot box, jeopardizing the validity of the overall response.

(4) Checkers can differentially discourage or encourage shoppers from taking and filling out the cards by frowning or smiling as people reach for them. Again, this will skew the response.

(5) The shoppers at this store are less likely to participate because many hail from formerly totalitarian countries where you would be punished for revealing your true feelings. The tacit cultural code could be stated this way: dont volunteer Sean Couturier Jersey Youth , and dont bring attention to yourself, or else!

The mailer is addressed to the President, and thats a nice touch, but if hes genuinely interested in knowing how his customers feel he should get out of his office and visit the stores, himself, and observe them. Or Kevin Hayes Jersey Youth , he can achieve a similar outcome by commissioning an unobtrusive study of customer responses, or by using mystery shoppers, and even focus groups.

Then again, were not sure of his genuine motivation, are we? He may just want his survey to give the appearance that hes customer focused.

In that case, hes wise to save money on pens.

Dr. Gary S. Goodman Travis Konecny Jersey Youth , President of , is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone?and Monitoring, Measuring & Managing Customer Service. He is a frequent guest on radio and television Ivan Provorov Jersey Youth , worldwide. A Ph.D. from USC''s Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@ .


Renting a car could seem like a very hectic process with all that paper work and forms and all the bunch of options that the agent throws at you and many of which you won even probably understand. The whole process could seem tiresome and confusing but it actually isn if you know what you are doing it becomes a very easy and simple process. Here are some tips you should follow for a headache free process of renting a car.
Go for Well Known Companies
There are a lot of companies for renting cars; with their attractive offers it tends to make things confusing for you in the selection process. If you don want to make things difficult always go with the well known brands. They all have reputable services and you most likely won end up getting cheated. In Inverness many well companies provide cheap car hire for Inverness.
Look for Discounts
Many organizations and clubs are partnered with rental companies and provide offers Jakub Voracek Jersey Youth , discounts to their employees, if you are a member of such clubs check for discounts. Go to their partnered rental car service and you could save a lot of money. In Inverness rental companies also offers discounts on mini bus hire Inverness as well.
Select a Smaller Car
When selecting a car lot of people are confused about which car to go with, whether to rent small or big car? Always go for smaller cars, they have better fuel efficiency as compared to the big ones. You don have to worry about power and performance they. Cheap Jerseys China Cheap Jerseys Online Cheap Sports Jerseys Cheap Jerseys China Wholesale Cheap New Jerseys Wholesale Jerseys Wholesale Jerseys Wholesale Baseball Jerseys Wholesale Adidas Soccer Jerseys Wholesale NHL Hockey Jerseys